What “login” means for a hardware wallet
Unlike online services, access is local: you unlock the physical device and authorize actions through it. The process combines a PIN, optional passphrase, and the companion application that interfaces with your wallet. There is no username/password website login — control happens on the device itself.
Step-by-step: Unlocking the device
- Connect the device: Attach the hardware to your computer or mobile using the supplied cable and open the official companion app.
- Enter your PIN: When prompted, input the PIN. The on-screen keypad layout is randomized, and you confirm entries via the device buttons to protect against keyloggers.
- Supply a passphrase (if used): If you enabled a passphrase previously, enter it after the PIN to reveal the hidden account tied to that secret.
- Confirm access: Once authenticated, the app will show your accounts and balances. Always verify critical details like addresses or amounts on the device screen before approving transactions.
PIN, passphrase and recovery seed — how they differ
The PIN prevents unauthorized physical use of the device. A passphrase is an optional extra word (or phrase) that augments the recovery seed and creates a separate hidden wallet. The recovery seed is the master backup: if the device is lost or reset, restoring from the seed on a new device recovers your funds. Never store the seed digitally.
Troubleshooting common login problems
- Forgotten PIN: The device can be wiped to remove the PIN, but you will need the recovery seed to restore funds afterward.
- Unresponsive device: Try another cable, different USB port, or restart the host app. If errors persist, follow official recovery steps from the manufacturer.
- Passphrase issues: Passphrases are case- and character-sensitive; ensure exact entry. If you can’t reproduce the passphrase, the hidden wallet remains inaccessible even if the seed is available.
Security essentials: never reveal your seed or passphrase, buy hardware from trusted sellers, verify firmware updates via the official app, and always check addresses on the device display before confirming a send.
Final tips
Treat device access as the gateway to your funds. Regularly review and practice recovery and access procedures in a safe setting so you’re prepared if the device is lost or replaced. Consistent, careful habits are the best defense against loss or theft.